Dispute User Statement charges or services

The review of invoices helps address inconsistencies such as:

• Incorrectly charged items.
• Incorrectly assigned services.
• Services which are no longer used.

When you dispute a user statement, an email notification is sent to the person who has the authority to address the disputed user statement in Cimpl.

Invoice vs. User Statement

Your organization will receive the invoice that includes a number of services, charges and devices all on one invoice. This invoice is broken down and organized for each individual service by Cimpl into User Statements. When you confirm or dispute your User Statement you are helping your organization determine the accuracy of the entire invoice they received.

As end-users of corporately owned assets, it is your responsibility to ensure the charges associated with your assets are accurate. Disputing User Statements is an easy way in Cimpl to communicate these inconsistencies to the person responsible.

From My User Statements:

1. Select the user statement from the My User Statements grid. The User Statement opens on the Summary tab.

   Tip: Use the filter and search if you're looking for a specific User Statement.

2. Click Actions.

3. Select Dispute. The Dispute form opens.

4. Select the Reason (mandatory).

5. Enter a Description (mandatory).

6. Click Submit. Your dispute is submitted.

From My Services:

1. Click Actions beside the service entry.
2. Select User Statement. The user statement opens.
3. Select the Dispute tab.

4. Select the Reason (mandatory).

   

5. Enter a Description (mandatory).
6. Click Submit Dispute. A confirmation message appears.
7. Click Close to exit.